Unfortunately, based on the type of merchandise that we offer there are no refunds or exchanges. Please be sure to check that the product you are purchasing is compatible with the embroidery sewing machine you are using to stitch out the embroidery designs. You can check that the embroidery designs are compatible with your embroidery sewing machine by making sure that the embroidery design size will fit in your embroidery sewing machines hoop. You can check the embroidery design page at the bottom of each product page.
If you purchased your product from one of our many retailers we suggest that you contact them directly as their return and exchange policies may differ from ours. Your local shops are quite knowledgeable and most are eager to assist you.
If you have questions or are experiencing difficulty in using one of our products we offer assistance through our
Help and Support Contact form. We need all of the information on the form so that we may best determine what issue you might be experiencing.
If your CD-ROM or USB drive is damaged in some way please contact the retailer where it was purchased. If they are unwilling or unable to help please fill out a Help and Support Contact form and we will address the issue. If your CD-ROM or USB Drive is actually damaged we will send you a new CD-ROM or USB.
All sales are final. We do not offer any consignment programs on our products other than those specifically designed to accompany events. We do not offer any exchange or return merchandise policy.