We are very sorry that you are experiencing any difficulties in using our products.
You may be able to have your question answered immediately by visiting our Frequently Asked Questions page.
If you are having difficulties operating your embroidery machine or with your embroidery software, please contact your dealer or shop where you purchased our products. They have the knowledge and expertise to assist you and get you sewing again.
We are unable to provide any technical support over the phone.
By filling out the form it allows you to gather the information required in order for our technical staff to fully understand the problem and start working on a solution.
We will contact you via email if we require further information regarding your issue.
Please use the form below to contact us with any questions that you may have.