Refund and Shipping Policies ⋆ Lunch Box Quilts

Retail Customers

Returns and Refunds

Unfortunately, based on the type of merchandise that we offer there are no refunds or exchanges. Please be sure to check that the product you are purchasing is compatible with the embroidery sewing machine you are using to stitch out the embroidery designs. You can check that the embroidery designs are compatible with your embroidery sewing machine by making sure that the embroidery design size will fit in your embroidery sewing machines hoop. You can check the embroidery design page at the bottom of each product page.

If you purchased your product from one of our many retailers we suggest that you contact them directly as their return and exchange policies may differ from ours. Your local shops are quite knowledgeable and most are eager to assist you.

If you have questions or are experiencing difficulty in using one of our products we offer assistance through our
Help and Support Contact form. We need all of the information on the form so that we may best determine what issue you might be experiencing.

If your CD-ROM or USB drive is damaged in some way please contact the retailer where it was purchased. If they are unwilling or unable to help please fill out a Help and Support Contact form and we will address the issue. If your CD-ROM or USB Drive is actually damaged we will send you a new CD-ROM or USB.

Shipping

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment to P.O. boxes or APO/FPO addresses

Lunch Box Quilts ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Lunch Box Quilts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Lunch Box Quilts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Wholesale Customers